Manual message handling made easy by Incentage
The Issue
Manual message management needs to be very flexible and easy to handle by its users. This is not only valid for the effective handling of different manual flows but also for advanced network independent and, if required, centralised multi-format message handling. With user adaptable and client configurable user interfaces, it must be possible to customise the layout so that important information is easily and prominently visible.
Solution
The Incentage Message Management GUI solution offers message handling together with an unmatched search and investigation efficiency. Besides the usual technical and advanced representation of messages it offers effective and client-customisable message and exception editing for business oriented tasks and processes. A multi-source and pro-active user guidance combined with centralised multi-standard message (including proprietary) support offers an unprecedented manual message handling effectiveness for its users. This results in error avoidance, rapid finding of messages and files, more complete and detailed flow information, coverage of client market practice, high risk reduction and cost optimisation.
In addition to the usual message handling capabilities, the Incentage Message Management GUI extends its user benefits to offer additional efficiency and security. The system was designed by Incentage together with the power users of many prominent clients - to the benefit of the complete Incentage community.
Benefits
Clients have highlighted the following most used advanced benefits:
Flow Management
- Message segregation and assignment by business type
- Advanced history display with automatic and manual history of end-to-end processing
- The single history steps show all messages in a particular format at a point in time
- Block re-sends/updates with data entry done only once
Message Entry Support
- Multi Language GUI Support
- Help support with standard help function, tool-tips and direct links to business handbooks (e.g. SWIFT UHB, in-house documentation, etc.)
- Configurable GUI that matches the user’s individual requirements
- Readable error messages (not just cryptic codes!)
- Support of a vast range of standards such as SWIFT FIN, ISO15022, ISO20022, XML, FIX, Files, different domestic formats, in-house standards support, etc.
Security
- Validation against format definitions, Network Validated Rules and configurable sender/receiver market practices including in-house guidelines.
- Advanced role based user security model with multi-profile support per single user.
- SWIFT RMA and BIC directory integration for information distribution and automatic field validation and restriction
- Secure multi-entity support with adaptable GUI per single entity
Business Practice
- Case Management solution for e.g. SWIFTNet E&I including flows and research
- Real-Time Liquidity and time zone corrected information
- SWIFTNet Funds Solution
- SWIFT Corporate Actions Management Module
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